Partial refund

Getting back less than you expected is frustrating, but there's usually an itemised reason behind it. Some deductions are legitimate; others can be challenged. Start by finding out exactly what was withheld.

1. 1

   Request an itemised breakdown

   Ask for a written breakdown of the refund: base fare, taxes, fees and any deductions. You can't evaluate a partial refund until you know what each withheld amount is for.

2. 2

   Check for cancellation or service fees

   Voluntary cancellations often carry an airline cancellation fee plus an agency service fee. Compare what was charged against the fees shown in your booking terms.

3. 3

   Check for used segments

   On a round trip where you flew one leg, the refund is usually based on the unused portion only — and one-way fares are priced differently, so the remaining value may be lower than half the ticket.

4. 4

   Watch for currency conversion differences

   If the refund was processed in a different currency, exchange rates and bank conversion fees can shave off a few percent. Ask which currency and rate were used.

5. 5

   Compare the breakdown to your entitlements

   For airline-initiated cancellations or major changes, fees generally shouldn't be deducted at all. If they were, that's the strongest ground for contesting the shortfall.

6. 6

   Contest the difference in writing

   Open a support case quoting the breakdown, the amount you believe is owed, and the reason. Attach your original receipt so the numbers can be checked line by line.