Refund help guides

Every refund situation is different. Pick the guide that matches yours — each one ends with a way to open a tracked support case if you're still stuck.

• Refund not received

  Your refund was approved but the money hasn't shown up. Here's how to track it down.

• Refund denied

  A denial isn't always final. Understand the reason and the options you still have.

• Partial refund

  Got back less than you expected? Learn why amounts differ and how to challenge it.

• How long does a refund take?

  Realistic timelines for each stage, from request to money back in your account.