Cancel a flight

Cancelling a flight you no longer need is straightforward — but what you get back depends entirely on your fare type and when you cancel. Check these steps before you hit the cancel button.

1. 1

   Check your fare rules first

   Open your booking confirmation and read the cancellation conditions. Flexible fares refund most or all of the ticket; basic fares usually refund only taxes and fees.

2. 2

   Decide before the deadline

   Some fares must be cancelled before departure to retain any value at all. A no-show usually forfeits the entire ticket, so even a late cancellation is better than none.

3. 3

   Cancel through your booking account

   Use the My Bookings area or your confirmation link so the cancellation is registered against your booking reference immediately and a timestamp exists.

4. 4

   Save the cancellation confirmation

   You'll receive a cancellation email — keep it. It confirms the date of cancellation, which determines which fees applied and starts the refund clock.

5. 5

   Expect deductions on voluntary cancellations

   Airline cancellation fees and agency service fees typically apply when you cancel by choice. The refund quote should itemise them.

6. 6

   Track the refund afterwards

   Refunds follow the standard timeline — often several weeks because the airline holds the funds. If you also bought cancellation cover, file that claim separately with your policy documents.